Warranty and Returns
Warranty & Returns
All batteries and charging cables have a 30-day warranty, which covers the component parts of the device. This does not include accidental damage or improper use or charging of the device.
This warranty does not cover tanks, atomisers, coils & damage resulting from improper use or use of Eco-Vape’s products with other suppliers’ parts.
All atomizer heads/coils/disposable vapes are sold as a single use product, the life of the atomizer/coil/batteries are dependent on numerous factors and averagely have a lifespan of 1 day to 4 weeks, they are however covered by our DOA (dead on arrival) warranty. This means that we can only replace atomiser/coils if installed on the day of purchase by a trained staff member and are shown faulty at that point.
E-liquids and disposable vapes are consumable products and cannot be exchanged or refunded once purchased. We can only replace disposable vapes if they are opened in store and shown to be faulty at that point.
We advise electronic cigarette users not to store their e-cigarettes/batteries with metallic, magnetised or electronic transmitting devices such as keys or mobile phones.
Purchasers should be aware that our electronic cigarette batteries and coils, although made to the highest quality, are functional devices, which will fail and degrade over a period of time dependent on usage.
If you have any complaints or queries, please contact us at customer-support@eco-vape.co.uk
Questions about our warranty & returns?
If you have any questions please feel free to email customer-support@eco-vape.uk or call +44 (0) 1773687676