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Customer Service
Eco-Vape Payment, Warranty & Returns FAQs
What payment options do Eco Vape provide?
With Eco Vape you have the option to pay with a variety of payment providers.
Including – Paypal, Viva Wallet, Lay Buy and Klarna.
*We have currently had to disable Paypal payments whilst we are working on resolving issues with their service. We should be back up and running with PayPal shortly!*
Yes, Eco Vape do accept refunds on orders that fall within our refund policy t&c’s.
Questions about Payments?
If you have any questions please feel free to contact our support team at customer-support@eco-vape.uk or by calling +44 (0) 1773687676
Eco Vape UK orders are prepared Monday to Friday excluding Bank Holidays. Despatch cut off times are 1pm daily, orders made after this time will be despatched the following day. If an order is placed after 1:00pm on a Friday, it will be processed and despatched on the following Monday. If you have any questions regarding delivery information, feel free to get in touch.
Deliveries to customers will be between 1-3 working days after despatch, although often orders are delivered next day. Our shipping partners deliver orders between Monday and Saturday. If you have not received your order after 3 working days, please feel free to contact us.
Please note: Northern Scotland and Northern Ireland incur higher charges dues to the high charges to us via our delivery network. These areas also are un-eligible to receive free shipping.
Our Shipping Partner is EVRI. Most customers will receive an Email message (or SMS) with their relevant tracking info and status updates from EVRI after we have despatched your order.
To track your order
You can visit EVRI’s official website to track your order by Clicking Here and inserting your tracking number. You will have received your tracking number via email to the email address provided to us when placing your order.
Eco Vape UK orders are prepared Monday to Friday excluding Bank Holidays.
Despatch cut off times are 1pm daily, orders made after this time will be despatched the following day. If an order is placed after 1:00pm on a Friday, it will be processed and despatched on the following Monday.
We have a number of stores around the UK if you would like visit and see our selection of products in person.
Click the button below to go to the store locator.
All orders (excluding to remote areas* of the UK) are shipped on a next day shipping service. In most cases orders will be delivered 24 hours after despatch however on occasion this may increase due to circumstances beyond our control.
Please note that is the standard service we offer and there are no other upgraded shipping options.
This service is free when you spend £20 or more!
If you order has not arrived after 3 days of despatch of your order, please contact us and we will follow up with our shipping partner
*Northern Scotland and Northern Ireland
Our Shipping Partner is EVRI.
Most customers will receive an Email message (or SMS) with their relevant tracking info and status updates.
To track your order
You can visit ERVI’s official website to track your order by Clicking Here and inserting your tracking number. You will have received your tracking number via email to the email address provided to us when placing your order.
Eco Vape deliver all over the UK.
Please note: Northern Scotland and Northern Ireland incur higher charges dues to the high charges to us via our delivery network. These areas also are un-eligible to receive free shipping.
We’re currently unable to offer international shipping due to restrictions on vaping products abroad.
Yes! When you spend over £20 (unless you’re located in remote areas* of the UK)
*Northern Scotland and Northern Ireland
Unfortunately, we are currently unable to offer weekend delivery.
We will update our customers when weekend delivery next becomes available!
If you have any questions please feel free to contact our deliveries department at customer-support@eco-vape.uk or by calling +44 (0) 1773687676
