Activate your account

We’ve recently moved to a new website platform. For security reasons, passwords cannot be transferred across systems.

If you’ve ordered from us before, you can activate your account by clicking HERE.

If you experience any issues, please check your spam folder for any related emails and contact our team for assistance: customer-support@eco-vape.co.uk

It's simple and automatic! Just activate your account on the new website by clicking HERE.

Logged in users get Get 10% on ALL ORDERS for a month!
Login to your new account. Add your products to cart and your discount will automatically be applied at checkout!
This discount applies to your entire order and stacks perfectly on top of any Mix & Match Deals you've selected.

New to Eco Vape? Sign up by clicking HERE!

Thursday's Orders

• All orders placed before 10:00 this morning have been (or will be) despatched today and should arrive tomorrow (Friday) via our next-day delivery service.
• For orders placed after 10:00 today (once the server transition is complete), we cannot guarantee same-day despatch due to the ongoing switchover. These will typically be processed on Friday and delivered on Monday.

Our standard next-day cut-off is 13:00 Monday–Thursday — so orders placed early in the day (before any disruptions) have the best chance of next-day delivery. To stay ahead of any future scheduled maintenance that could affect orders, sign up for our email notifications — we'll always warn you in advance!

The new website is a completely fresh platform, so accounts are separate from the old site.
Your ordering history and any default account preferences (such as delivery details) will not transfer over.

Addresses & Payments

If you have your default address and payment details saved on your device via your browser settings, you should still be able to autofill your information at our checkout.

Eco Vape does not control or store your payment details; however, you can update your default addresses on your account page after you've registered and signed in to our website.

We recommend activating your account by clicking HERE to unlock your 10% off discount and set up your details again.

It only takes a moment and will be ready for your next shop.

Thank you for your understanding during this exciting update!

As part of the move to our new system, historic order data could not be transferred across platforms.

Yes. We are continuing to use Viva Wallet as our payment provider. The checkout process may look slightly different, but your payment experience and security standards remain the same.

Only if you use new details that cannot be matched against public records.

We are continuing to use the same AgeChecked verification system, which relies on the same data sources as before. In most cases, previously verified customers will not need to complete the process again.

If you experience any issues, please contact us at customer-support@eco-vape.co.uk, and we’ll assist you promptly.

The new site is:

• Much faster to load and browse
• Cleaner and more modern in design
• Easier to discover your favourite products and Mix & Match Deals
• Connected to our HQ Warehouse with Live stock levels which in most cases gives you peace of mind that when you order with Eco Vape we'll have your products ready to be despatched!
• Still fully focused on great-value, top-quality Eco Vape products

If you have opted in to our marketing emails you should receive an additional email to remind you to activate your account on our new site.

If you've already completed this step and got your 10% OFF until March 20th, then great!

Sit back and wait for your delivery!

Our customer service team is available during office hours via phone and email, Monday to Friday 09:00 to 17:00.

Contact us by clicking HERE

We're working hard to make this launch smooth and appreciate your patience and continued support.

Thank you for being part of the Eco Vape family — get ready to love the new site! 🚀